Aenkoo Return & Exchange Policy
At Aenkoo, we strive to provide high-quality sunglasses and eyesight frames. If you're not completely satisfied with your purchase, we offer a straightforward return and exchange process.
Return & Exchange Conditions:
✔ Returns must be requested within 7 days of receiving the product.
✔ The item must be unused, in its original packaging, and with all accessories and tags attached.
✔ Customers must return the product first for inspection before any refund or exchange is processed.
✔ Exchanges are available for the same item or another product of equal value.
✔ Prescription lenses and customized frames cannot be returned or exchanged.
Return & Refund Process:
- Initiate a Return – Contact our support team at 03104699275 with your order details.
- Ship the Product – Customers are responsible for returning the item to our designated address.
- Quality Inspection – Once we receive the product, our team will inspect it for eligibility.
- Refund/Exchange Processing – If approved, we will process your refund, exchange, or replacement within 5-7 business days.
Important Notes:
❌ Returns that do not meet our conditions will not be eligible for a refund or exchange.
❌ Shipping costs are non-refundable, except in cases of defects or errors from our side.
❌ Refunds will be issued to the original payment method after successful inspection.
For any inquiries, feel free to reach out to our customer support. We appreciate your trust in Aenkoo!
